Price List & Terms
Posted by gdmanager | Filed under Uncategorized
Glass Doctors come to you at home or work so there is no call out charge unless you mis-describe the damage. So we do need to ask you about your damage first so we can make sure it is likely to be repairable so we do not waste our time or your money.
As you can tell we are not one of those companies that is tied up in politically correct legal jargon and reams of unreasonable clauses in tiny print, but we do have a few common sense rules that help us to help you.
We guarantee that your chip will not crack within 1 year after we repair it for you provided it is under 20mm diameter and no one else has tried to repair it before us.
If you book us to do your job we make time in our diary for you on that day and may turn other jobs away so we can get to you. If you book us and then decide later that you wish to cancel because your insurance company has said you can only use the nominated supplier then a £30 cancellation charge may be levied.
COSTS
£60 plus Vat for the first chip on the screen ( £70.50 incl VAT @ 17.5% )
£10 plus vat each additional chip on the same screen on the same visit.
£10 congestion charge.
£40 per hour or part hour for time spent:
awaiting the keyholder,
finding the car,
awaiting authority,
finding the keys,
awaiting written orders/documentation,
attending your companies safety briefing or any company induction or registration procedure.
Re repairs and work outside normal 9am- 5pm and weekends carry a £10 surcharge each. ( So a re repair at 6pm on Saturday will be an extra £30.)
Scratch Polishing £70 - £120 depending on the scratch. Some distortion is probable on deep damage. Laminated glass (front windscreens) are prone to cracking when polished, more so when other chips and pits are present on the screen in the vicinity of the area worked. A polishing head is normally 5″ across so it will not fit into tight corners or within 2″ of the glass edge. (We are unable to deal with damage where the wing mirror is smashed into your door glass and has left scratches on it.)
£10 callout charge is made for all unrepairable damage which has not been described accurately by the customer. ( We need to know about the the OVERALL size of the damage not just the impact crater ) If someone else has tried to repair your damage at any time before you MUST tell us first.
A £30 cancellation fee may be charged for broken appointments and previously repaired damage that is not notified to us beforehand regardless of whether you are aware of it being repaired or not. Glass Doctors don’t offer timed appointments but we are happy to try and work around your requirements or ring you when we are on our way to you from the job before yours.
We need to get into the car to affix a magnifying mirror on the inside of the screen and heat and cool the glass so we are unable to work without getting into the car. You need to tell us what chips you want doing so we can give you an accurate price. A Re-repair, large or contaminated chip may be structurally repaired if you wish and these repairs are fully chargeable regardless of any cosmetic imperfection.
All windscreen chip repairs are done using our own 12 volt supply. Scratch polishing needs a 240v supply so we will need to plug our extension lead in somewhere. Some mess is caused by polishing which is removable with water, however we will NOT clean your car after we have worked on it as we may be blamed for damage on your cars paintwork that you may not previously have been aware of.
Please pay by cash or cheque at the time of the job. We do not take cards. We retain title to the resin until it is paid for in full.
If we bill your insurer then you are liable for the job if they do not pay us. You are responsible for ensuring that you actually have insurance cover for your screen.
Unfortunately we do not accept any liability for already damaged glass that we are working on. All work is attempted at the customers risk. If any glass cracks we do not earn any money so we do our utmost to repair it for you successfully to a high standard, however sometimes a screen can be under hidden stress which is not apparent. The statistical possiblility of cracking is about 1/750.
Trade customers please call for trade rates on 07786 333334. A trade customer is a registered motor dealer with more than one vehicle to be repaired on the same visit on a regular basis by pre authorised credit account.
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