Wiper Scratches and Glass Repair by Polishing
Posted by Glass Doctors | Filed under Non-Windscreen Scratches, Wiper Scratches
We Also Polish Scratches On Car Glass and Shop Windows
If you have wiper scratches, a graffitti scratch or grafitti scratches on your shop window, windscreen, side glasses or heated rear windscreen caused by faulty windscreen wiper blades, ice scrapers, accidents or vandalism, then Glass Doctors can fix it using the Scratch Removal process
Car sideglass vandalised with a key, during scratch removal, note the scratch is starting to literally disappear.
New glass could have cost £250, ( BMW 320i coupe ) but the repair cost only £100 - saving £150!
The following process is carried out to repair a scratch:
- To start the area that is damaged is inspected and assessed carefully for the best method of treatment. The work area will also be marked and prepared.
- A scratch is removed from the windscreen by a specially controlled grinding process.
- Then the ground area is carefully repolished to a finer grade of surface finish to restore most of the optical clarity.
- Finally, specialist polish is used to remove all traces of grinding.
- The result is glass windscreen in as-good-as-new condition.
Glass Doctors can clear up most of your scratch problems on flat or curved windows, it doesn’t matter what make, model or year your vehicle is. Nor does it matter if it is tinted, laminated or toughened glass - Glass Doctors can repair it!
The Scratch Removal Process can also save you money and prevent devaluing of your vehicle due to scratches or damaged glass. Also if you are a dealer, Glass Doctors can repair damaged products before sale and save delay and the costs of expensive replacements later on. New cars a speciality! N.B. scratch removal is not suitable for removing pits from windshields or doing scratches less than 3″ from an edge.
Typical cost of scratch removal on vehicles is between £60 - £120 and on shop windows £250 - £350 a more accurate estimate can be given by ringing us.
Saving Television Screens
It is possible to polish scratches and re face TV screens that are made of glass (not LCD or plasma)
Prices in region of £70 plus vat.
Hard-to-find spares for U.S. scratch removal machines are also in stock. Send your enquiry to info@glassdoctors.co.uk.
Tags: Car Glass, Glass Repair, Grafitti Scratches, Scratch removal, Shop Windows, Wiper Scratches
How not to get your screen ruined…How asking your insurer to nominate a windscreen repairer could lead to a poor quality repair.
Posted by Glass Doctors | Filed under Free Windscreen Repair, Windscreen Repair
In the real world outside of the corporate spreadsheet, you can see a repair like this has been done badly because it looks almost the same as it did before the repair. But in the whacky world of insurance just seeing that it’s bad with your own eyes is not enough… you must prove that it’s bad with statistics. Down the rabbit hole the reverse is also true.
Even if you can see it’s bad your insurer can prove a repair like this is good with statistics.
Only seeing that a windscreen chip looks the same as when you started isn’t good enough in the world of the insurance company. The customer has to successfully complain in order to get anything done (remembering that once the repair has been attempted once nothing short of a new screen will actually remedy the bad repair, was this the intended outcome all along ?).
Most people think that they have had the windscreen chip repaired for free and attribute no monetary value to it, and so they are reluctant to complain when the repair is of poor quality.
That’s just not British is it? Who cares if it’s rubbish, it was free anyway, right?
Of those customers who are able to get through directly to their insurer to make a complaint - who wants to spend hours in voice mail jail to a call centre, moaning to a person reading from a script? This is why recorded complaints are incredibly low and why complaining will not change anything. Wouldn’t it be better to get it right first time than end up like this?
Most people will complain straight back to the windscreen company who often set a low expectation of the outcome. You are often unable to speak directly to your insurer about glass claims because when you “press #2 for glass” you will be diverted directly to their nominated supplier who will most likely answer the phone in the name of the insurer. The windscreen company will offer to replace the screen (subject to the excess) which is the most profitable option for them.
This complaint will never reach the statistics so it is effectively hidden and the windscreen company has secured the first bite of the cherry by offering to do the repair. This will satisfy the insurer as the screen co. are able to say that they “tried” to repair it, but that the policyholder insisted that the windscreen was replaced.
Incredible fact
The insurance company manager who actually paid a windscreen company for the low-quality repair that is shown here commented that their supplier, “had done his company a favour,” on the basis that it had saved the insurer the cost of a replacement windscreen. He further commented that this obviously sub-standard repair must be of satisfactory quality because the customer had not “complained.” This is what consumers are up against.
When you paid your insurance premium, a part of that payment is allocated to fund a possible glass claim. Your insurer knows statistically what percentage of policyholders are likely to make a claim and it also knows historically how much each claim will cost on average. If you are making a genuine claim (not coerced into getting your chip done in a car park) then you should not feel guilty because you are saving your insurer money and you have already paid for the service in advance because your insurer has budgeted for it.
The statistics
As policyholders are counted in their hundreds of thousands, insurers have to adopt a set of rules to cover this vast amount of clients. In most cases you are little more than a number to your insurer, which is why it is difficult to talk to a knowledgeable person with the authority to resolve your problem. As long as most people get their problem resolved (or can’t be bothered to complain) then the system is deemed a success. As you are only one in 100,000 policyholders, if you have a bad experience and complain then that is 0.001% complaint ratio!
Most insurers monitor the performance of their key suppliers and would take action if the complaints got to an unacceptable level. However, due to the vast numbers involved, the number of people that would have to complain to make just 1% failure rate would be 1000 people! Also bear in mind that roughly 1 in 14 people claim on their policy for glass and of that figure 50% are for glass other than the windscreen. This means 3.6% of people that are insured need front windscreen work. We also know that, at best, only 20% of front windscreen work is for repairs rather than replacement. So to work it out…
20 % of 100,000 policyholders x 3.6 % = 720 people who are likely to get their screens repaired (not replaced)
Here’s the mind boggling bit…If every one of these people successfully complained directly to the insurer then the complaints would still only be just 0.72% of the total policyholders or only 10 % of the total glass claimants!
Even if half the windscreen chip repair jobs were bad and half of those bad jobs were successfully complained about (directly to the insurer and not to the windscreen company), that would only be a 2.5% failure rate for that supplier!
Every repair pictured in this article has been carried out by a windscreen replacement company and only one customer successfully complained.
Now you can see why a windscreen repair supplier can consistently produce poor physical results and still be recommended to an unwitting policyholder. Don’t let this happen to you. You can choose which company that you would like to repair your windscreen, you may have to pay first, but it will be cheaper in the long run…
Tags: Poor repairs, Windscreen Repairs
Job Vacancy: Watford
Posted by Glass Doctors | Filed under Job Vacancies
Sales Technicians required now in:
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Watford/ North West London
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Kingston/Twickenham
Area technicians required NOW please e mail your C.V. Typical earnings £24k can earn £35k p.a. & Co. car.
Applicants will receive full training (1 month approx). Sales ability required. Experience an advantage but not essential. A responsible and fun job that is never the same two days in a row. Established customer base. Candidate must be presentable, motivated, flexible, resourceful, self disciplined, hard working, with good driving record and local knowledge. Must have previous sales experience. Commission only positions now available.
Please call 01494 813 583 or e-mail your CV.
Glass Doctors use an extremeley advanced windscreen repair system. The staff of Glass Doctors have been repairing windscreens since 1988 so we are the most experienced windscreen repairers in the UK. We do more repairs in a week than most windscreen companies do in a year!
Tags: Job Vacancies
Can You Repair Other People’s Bad Windscreen Repairs?
Posted by Glass Doctors | Filed under Windscreen Repair
Glass Doctors are the pioneers of re repairing other peoples “attempts” at repairing windscreens
Here we see a typical attempt at doing a repair. Note how it is not properly filled after being incorrectly drilled straight down in the centre of the break. See how brown and crusty the resin is around the drill hole and how most of the pit finish resin has just simply decayed and fallen out.
After a special re repair process has been carried out the remaining moisture and old resin is sucked out.
Fresh resin is then pumped back into the break
The break is now filled
The remaining pit is then filled and cured. A great result! A £250 mini screen saved!
Please note that re repairs are not always viable on previously repaired damage and Glass Doctors cannot offer the usual guarantee due to previous errors by the original repairer.
Tags: Bad Repairs, Bad Windscreen Repairs, Windscreen Repairs
Information for Fleet Managers: Glass Doctors are the windscreen repair industry leaders and I’ll tell you why…
Posted by Glass Doctors | Filed under Advice for Fleet and Claims Managers, Windscreen Repair
Glass Doctors are the inventors and world leaders in windscreen repair technology.
“If you are not using Glass Doctors to repair your screens you are wasting money.”
Here’s why …
Experience
Glass Doctors do the repairs others can’t, won’t or have simply tried and failed…
… which means our service is more cost effective to you because we convert replacements into cost effective repairs. ( Remember every screen saved is worth an average of £150 to you.)
- We’ve been repairing screens since 1988 using a patented system
- We don’t sell new screens (no promises of repair with the intention of replacing)
- We regularly check your vehicles and report damage to you before they can crack.
Equipment
Our patented equipment and methods are the most advanced in the world, therefore we can tackle what others can’t…
- Wet breaks (did you know over 50% of chips have water in them!)
- Star breaks ( we have technology that allows us to get resin right into the star legs)
- Cracks (less than 2 inches with unique dual cure repair resin)
- Repairs on all areas of the windscreen (especially MOT failures)
Quality
- A Glass Doctors repair is barely detectable ( It doesn’t look the same as when we started)
- With a clear pit flush to the surface (that won’t go yellow and fall out in a few days)
- All parts of the repair filled with resin (no bubbles left in the chip where resin couldn’t penetrate)
Service
- Same or next day service
- We deal with every UK insurance company directly or by pay and reclaim
- Scratch removal for wiper arcs and ice scraper marks (regular customers only)
Which Means Less Replacements and More Savings!
Tags: Fleet Manager, Windscreen Repair